cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

PaperPort crash while using MG3620 Scanner

alwarka
Apprentice

Hello,

Does anyone know why Paperport software is crashing while using PIXMA MG3620 Scanner? PaperPort (Kofax) is saying I don't have the right driver, but I can scan it using Cannon Scan utility.

1 REPLY 1

Arthur
Moderator
Moderator

Hello!

So that the Community can help you better, we will need to know more information.

Do you see any error messages?

Which Computer Operating System are you using (Windows 7/8/10/11 or macOS 10/11/12)?

How do you connect to your printer (USB or WiFi)?

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country!

Thanks and have a great day!

Avatar
click here to view the gallery
Announcements