PIXMA TS6420a won't scan, trouble locating IJ Scan Utility installation file

[Kragax]

Hello, I need help. I have a new Canon TS6420a and I cant get the scanner to interfface with my laptop which is running Win 11. Im 72 years old now and am used to install discs which I would buy if the were available. I can get the Ij utility stuff to download to my computer and if it did I have no clue where to find it. Can any one help me? Its been two days now.  

[shadowsports]

Greetings,

Here's a link to the support portal for your printer.  All of the drivers available can be found here: 

Canon Support for PIXMA TS6420a | Canon U.S.A., Inc. https://share.google/5F3xKaorc93GD4g0j

Edit:  I'd grab this one.

Print Driver and Scan Utility Installer Ver.1.06 (Windows)

If you have any questions or need more assistance, please let us know 🙂

[jacks0042]

Hi there! Don’t worry—you’re not alone, and I’d be happy to help. 😊 The Canon TS6420a doesn’t come with an install disc, but you can still get it working. click “Setup,” and type in your printer model (TS6420a). It’ll guide you to download the full setup package. After that, the Canon IJ Scan Utility should install—look for it by typing “IJ Scan Utility” in the Windows search bar (bottom-left corner of your screen). If it’s not there, try running the setup again from that Canon site. Also make sure your printer is connected to Wi-Fi or via USB. You're doing great—just take it step by step!

[ritarpva]

I'm using a Canon PIXMA TS6420 on win 11. it prints fine but cannot scan. using the link provided, I downloaded md__-win-ts6400-1_06-ea34_2.exe and unzipped it.  when I executed it I got the message:

what else do i need to do to?

[shadowsports]

Greetings ,

I have replied to your topic.

[ritarpva]

How would I find out if my computer is ARM based?  I have a Microsoft Surface Laptop (2024), Windows 11 Copilot+ PC, 13.8" Touchscreen Display, Snapdragon X Elite (12 core), 32GB RAM, 1TB SSD Storage, Black

[ritarpva]

I see the "Snapdragon X Elite" which you mentioned is not supported.  Is there any other way to install the IJ utility?