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Problem installing IJ Driver on win 11 to scan with Canon PIXMA TS6420

ritarpva
Contributor

I'm using a Canon PIXMA TS6420 on win 11. it prints fine but cannot scan. using a link provided, I downloaded md__-win-ts6400-1_06-ea34_2.exe and unzipped it.  when I executed it I got the message:

ritarpva_0-1754248927320.png

 

what else do i need to do to?

2 REPLIES 2

shadowsports
Legend
Legend

Greetings ,

Is your system ARM based?  The installers support systems based on Intel or AMD processors.  

ARM based Snapdragon processors are not supported by the Canon installer.

PIXMA / MAXIFY Products: Windows 10 / Windows 11 on ARM-Based Computers https://share.google/22UGujh5Sfdv6Srnl

~Rick
Bay Area - CA


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ritarpva
Contributor

Yes, my PC is Snapdragon X Elite.  Is there another way to install an IJ Driver on win 11 to scan with Canon PIXMA TS6420?

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