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PIXMA TR8620a won't connect to computer via Wi-Fi

cfennell
Apprentice

I have a Lenova desktop and cannot connect it to the TR8620a printer.  I spoke with Canon help desk and they told me to hard wire it.  I bought a wireless so I did not have to hard wire it.  I spoke to our internet provider as the Canon help desk said it was their issue.  They are sure it is not.  Now I am stuck  Can anyone give me any suggestions?  I turned off the security on the computer, I did all the things listed in the manual for issues such as this, and I called Canon directly.  HELP!

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