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PIXMA TR7020 Not Printing or Scanning After Router Replacement

rbrawlings
Apprentice

I can not seem to get this printer working.... our wireless router was replaced, had a computer guy come and was able to have the printer scan.  My computer died....  now able to print a test page but that's about it.  Had the computer guy come back, he said it's working fine...  it says it's scanning but isn't.  Tried to put a paper in the top tray to copy, it says its scanning and I get nothing.  Go to the settings, to the printer, hit test page and it prints fine.  What am I doing wrong?  

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

What version of Windows or MacOS is your computer running? Also as a test, are you able to print from a mobile device using the Canon print inkjet selphy app? 

We look forward to your reply. 

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