PIXMA MG5520 won't print, computer won't talk to it

[dipope]

My MG 5520 won't print.  I reloaded the drivers.  The printer is on the wifi and the computer is on the wifi but the computer will not 'talk' to the printer.  I can't find the correct USB cord to connect it directly.  When I looked at the properties of the printer (on the printer itself) I noticed it did not have an IP address listed.  That was blank.  Could that be the problem?  How do I find out its IP address?

It would not print the test page.  It gives me a 'printer is offline' error

I can make copies on the printer and it has ink

I did get a new router but I connected the printer to the new router using the printer's menu.

Thanks for any advice!

Diane

[Hector]

Hi RandyLB,

If the printer is on the network and has an ip address, there might be a different cause to your issue. The Canon BJ Network port will install with the setup but won't install if the printer can't be detected.

In this situation, you can try unplugging your router from the power for 5 seconds and then plugging the router back in. Once the router is back up, you can try reinstalling the MG5500 serie MP drivers from the link HERE. I would suggest turning off any security software that might be blocking the printer detection before starting the install.

If the printer is still not being detected, i would need some additional information to assist further. You can print a network page using the steps in the link HERE and you can replay with the information below.

1. What is the signal strength?
2. Does the SSID name match the name of network that the computer is connected to?
3. What is the printer's ip address?

[JDT]

Why are all the lights on for all the ink cartridges?