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dipope · ‎04-13-2020

My MG 5520 won't print. I reloaded the drivers. The printer is on the wifi and the computer is on the wifi but the computer will not 'talk' to the printer. I can't find the correct USB cord to connect it directly. When I looked at the properties of the printer (on the printer itself) I noticed it did not have an IP address listed. That was blank. Could that be the problem? How do I find out its IP address?

It would not print the test page. It gives me a 'printer is offline' error

I can make copies on the printer and it has ink

I did get a new router but I connected the printer to the new router using the printer's menu.

Thanks for any advice!

Diane

shadowsports · ‎04-14-2020

HI Diane,

If the IP address field on the printer's display or status page is not populated, I doubt its connected to your wireless network. The fact that it shows offline s further proof of this.

Have you logged into the router to look there. It will show a list of attached devices. Once you know what it's IP address is, see if you can ping it.

The printer will only connect to a 2.4Ghz broadcast, so of your router is dual or tri-band, try giving each network its own SSID name and see if that helps.

I also suggest using the latest drivers for your OS to perform the installation:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-s...

~Rick
Bay Area - CA

~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It

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RandyLB · ‎04-17-2020

Not sure what you mean, but ok.

JDT · ‎04-05-2022

Why are all the lights on for all the ink cartridges?

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