cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

PIXMA MG5420 scan utility not working on MAC OS Monterey

alisonnicodemo
Apprentice

Hi, I just connected my PIXMA MG5420 printer to a new MAC with OS Monterey. I am able to print but when I open the scan utility, I receive this message ' "Canon IJ Scan Utility.app" needs to be updated. The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information.' I couldn't find an update for this. Does anyone know of an update that will fix this problem? Thanks 

 

 

3 REPLIES 3

Stephen
Moderator
Moderator

Hello! The PIXMA MG5420 was retired in 2018, which means no new software or drivers beyond that timeframe have been developed for that model. You will find all of the most up-to-date software within your My Canon Account HERE or your printer's support page HERE

You can also speak with a Canon Upgrade Program specialist to see what your options might be to help get you into a discounted current-generation printer that would be compatible with your modern operating system. They're at 866-443-8002.

jrhoffman75
Legend

If the printing function is OK then you might be able to find help using VueScan by Hamrick Software.

 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

I appreciate the suggestion. Thanks.

Announcements

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.