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PIXMA MG3620 Drivers: Specified Pathway Is Too Long Error

tstrutton
Apprentice

I am getting an error message that the specified pathname is too long for the MP drivers.  How can I get around this?  I am using an HP laptop running Windows 11, and trying to install Canon MG3620.  I tried to install via wireless installation but my laptop was not able to locate the printer, so I tried again with a USB cable which seemed to be working but then I got the aforementioned error message.  I can't find where to make changes to resolve the problem.

There was a previous post about this but there was no description as to how the problem was resolved. 

Thanks.

2 REPLIES 2

bluedeviltrish
Apprentice

I am having the same problem.  Did you find a work around?

 

tstrutton
Apprentice

I did finally get the software installed, but I can't really say how I managed to do that.  I did actually purchase an external CD/DVD reader and used the CD that came with the printer, so maybe that was it.  I also clicked on the option to get software off the first page instead of going the route of downloading that I'd been using chose "My Printer" off the drop down list.  I think that may have been what worked, but not sure.  No one ever responded to my request for assistance though.

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