05-17-2022 08:38 PM
I recently upgraded my Verizon Fios internet to a gigabyte plan and they sent me a new router, Model G3100. My MG 3220 worked with my old Fios router. Now it does not. When I try and download the printer drivers the computer says there is no printer to select. But when I print out the network configuration page for the printer it says the Wireless Lan is "Enable" the Connection is "Active" and the SSID has the correct Wi-Fi name listed. The only negative messages on the print out is WEP Key Length is "Inactive" and IP Address Filtering is "Disable"
Solved! Go to Solution.
05-24-2022 10:56 PM
I kept trying and saw a "i" on one error message that called for me to download the "Canon My Printer" software from the Can MG3220 website, then I ran the "Diagnose and Repair Printer." It diagnosed an error, then I ran it to fix. It has been working.
05-24-2022 12:39 PM
Hi,
Please open a web browser on your computer, and in the address bar, please type the IP Address on the configuration page that printed into the address bar. Next, tap Go or Enter to access the page. Are you able to see the printer's remote interface?
We look forward to your reply.
05-24-2022 10:56 PM
I kept trying and saw a "i" on one error message that called for me to download the "Canon My Printer" software from the Can MG3220 website, then I ran the "Diagnose and Repair Printer." It diagnosed an error, then I ran it to fix. It has been working.
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