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PIXMA MG 3620 - Where do I find the IJ Printer utility? The print rollers need cleaning

kaydee55
Apprentice
 
1 ACCEPTED SOLUTION

Patrick
Product Expert
Product Expert

Hi kaydee55,

To clean the rollers of your PIXMA MG3620, please follow the steps listed in the manual:

https://ij.manual.canon/ij/webmanual/Manual/All/MG3600%20series/EN/BG/bg-maintenance2400.html

 

 

 

 

 

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6 REPLIES 6

normadel
Rising Star

Have you installed the Canon software that comes with/can be downloaded for the printer?

Is "My Printer" part of the utilities? That's where Maintenance functions are accessed.

Thank you,   Yes I did - initially ; but now cannot the shortcut to it on my desktop disappeared and the Canon Program files I found are not interactive.

  I will attempt to download the software again.

Are the programs showing in the Start Menu? Don't know what you mean by "not interactive".

Could you have inadvertently uninstalled the Canon programs?

No Start Menu, no My Printers.  It must have been deleted inadvertantly.  Will download the software again

Patrick
Product Expert
Product Expert

Hi kaydee55,

To clean the rollers of your PIXMA MG3620, please follow the steps listed in the manual:

https://ij.manual.canon/ij/webmanual/Manual/All/MG3600%20series/EN/BG/bg-maintenance2400.html

 

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Thank you, it worked!

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