03-17-2023 02:07 PM - last edited on 03-17-2023 02:15 PM by Danny
G5020 Quit Working
This is the message I get:
"A file required by the Canon IJ Status Monitor is missing, or a different version exists.
If restarting the computer does not correct problem, reinstall the printer driver."
I then went to the site to get the new driver, have gone through the entire process - and it has now been spinning in the last step, without finishing - for 15 hrs now.
Maddening, to say the least.
Can anyone help?
03-23-2023 10:44 AM
So we can best assist you, please let us know if you are trying to install the printer on a Windows or MacOS computer.
If you would like assistance in real time with this issue, I recommend reaching out to Canon support. You will need to register your Canon gear HERE to access additional support options.
We look forward to hearing from you.
03-27-2023 04:49 PM
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