PIXMA G5020 Driver Reinstallation Stuck

[NPM]

G5020 Quit Working

This is the message I get:
"A file required by the Canon IJ Status Monitor is missing, or a different version exists.
If restarting the computer does not correct problem, reinstall the printer driver."

I then went to the site to get the new driver, have gone through the entire process - and it has now been spinning in the last step, without finishing - for 15 hrs now.

Maddening, to say the least.
Can anyone help?

[ArthurJ]

Hi,

So we can best assist you, please let us know if you are trying to install the printer on a Windows or MacOS computer. 

If you would like assistance in real time with this issue, I recommend reaching out to Canon support. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

[NPM]

Windows