04-02-2023 04:18 PM
My Mac OS computer isn't recognizing my Cannon TR8620 printer. I should add that are other Mac computer and iPads aren't recognizing the printer as well. I have had this printer for over a year and never had a problem. Yes I went into troubleshooting, all networks are working and connected, no error issues on the printer. My Cannon software drivers are up to date on my Mac. This should be an easy fix but it's not. Any ideas or suggestions would be appreciated. Thank you.
Brian
04-02-2023 04:30 PM
Hey there! 👋
Try re-installing from scratch on your Mac by going here: canon.us/ijsetup
That should re-establish the WiFi connection to the printer. Note: The printer can't be connected by USB and use WiFi simultaneously.
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