Mx920 Wireless printing problem

[slashmon1]

I have just bought an mx920, beautiful printer I may point out, it worked well for the first two days but I cannot print as of today, I connect to the printer wirelessly and all my computers are Macs.

The printer is connected to the network properly and my computer shows that it has an active connectiong, but when I click print the printer goes to "in use" and then goes offline, and the Print Que says "Printer not connected" 

I've tried connecting the printer to the network again, and I have restarted the printer along with my computers but it still wont work. 

Please help 

[NoWake200]

Hopefully this helps answer your question and gets everyone on the right track to fixing this problem.  On a side note the printer has been working well after this update.  Another side note, the Tech Support person who helped me a second time did not show the lastest firmware version either but when I selected "Install Update" it was there.

These are the steps...

• Menu

• Set Up (OK)

• Device Settings (OK)

• Firmware (OK)

• Check Current Version (OK)

• BACK

• Install Update (This took a few minutes)

Good luck!

[rstaffel]

Trying this tonight! Thanks so much, NoWake200!

[mainev]

Thanks for the info, I upgraded last night without any problems, now running with the latest firmware. Nothing has changed as far as the issue, I printed some documents right after the upgrade (Current Version: 2.000), then waited till this morning to print more documents and the result was that the printer was offline and not responding. Once I powered cycled, everything came back up and printing continued. My guess now is that it is probably the driver on my main system, which is a Windows 7 (x64) system.

If there are any updates to the Windows driver (again the website says there are none), I can apply that as well.

Jim

[mainev]

Digging a little deeper, the issue is when the printer goes into standby mode. Seems to be well reported as an issue, and it looks like since there is *no* response from Canon, they are either unable to fix it, or are not worried about it, or they don't want to tell those of us who bought the printer that it is the router.

I'm going to try this next:

http://forums.usa.canon.com/t5/Wireless-Networking/mx-922-restart-cant-wake-up/td-p/38019

Jim

[NoWake200]

They told me it was the router and that I need to contact Apple.  Apple said it is not their problem and I agree.  The ironic thing, our old Canon MX860 did not have this issue and it has been on the same router for some time now.

This lastest firmware update seemed to have fixed the problem for us, but I am still keeping my fingers crossed.

[NoWake200]

THUMBS DOWN Canon!!!!

The problem is back, now the message is "Printer is not connected" and "looking for printer".

This is VERY disapointing Canon and what I would expect from HP products.

[jjknap]

I am having the same problem.  Just purchased a couple weeks ago, and the problem just started to happen.  If I turn the printer off and back on, it works, but the printer is in another room so this is very inconvienient 😞

[deeptide]

I'm having the same problem. If your resolution is not at the forum, would you please explain how you resolved?

[yvrscottf]

Like everyone else on this thread, I am having the same problem. I have Windows 7 as my operating system. It seems like macs are having the same problem. Does this not point to the source of the problem lying with the printer?

I bought the printer because my HP started to do this as well. I thought I was upgrading; apparently not.

Hello, Administrator, can you even humour us by advising Canon is looking into the problem and a fix?

[Julius]

Hello everyone,

Please check out our "Wireless Help" page for assistance with wireless connections:

http://www.usa.canon.com/cusa/consumer/standard_display/wireless_help

If the issue persists, please reach out to our support group via phone or email HERE.  There are several different factors that could be causing this, and we'll need to check into a few settings to determine what may be going on.  Please let us know your printer model and operating system when reaching out.  We can explore what may be occurring further from there!

If you are outside the USA, please go to www.canon.com and select the country you live in, or the country where it was purchased, for further support.

Thanks!