Mx920 Wireless printing problem

[slashmon1]

I have just bought an mx920, beautiful printer I may point out, it worked well for the first two days but I cannot print as of today, I connect to the printer wirelessly and all my computers are Macs.

The printer is connected to the network properly and my computer shows that it has an active connectiong, but when I click print the printer goes to "in use" and then goes offline, and the Print Que says "Printer not connected" 

I've tried connecting the printer to the network again, and I have restarted the printer along with my computers but it still wont work. 

Please help 

[elmatic0ne]

static ip is assigned to printer.
even when I had it on dynamic it would always assign the same ip address since it was the next one in line.

I'm glad that yours is working and thanks for your insights but I really think Canon dropped the ball on this.

[yanmig]

I phoned Canon customer support and they walked me through fixing my problem.  We use wireless LAN at the house.

Background:

I have a mac, my wife an iPad.  We would be able to print a document, then after aprx 10 minutes I'd have to enter our router password again.  Our home office was not so printer friendly.  Our printer was located in an adjacent room aprx 25ft away.

Solution to OUR Problem:

Well, I finally phoned Canon Customer service and she ran me through a function test that printed out a report to check the signal strength from our router to the printer.  Well, our signal strength was at 84%.  

Here is the process they walked me through in order to see my signal strength and confirm my settings.

Click "Menu" , then click "Set Up" (the tool icon), then click "Device Settings", then click "LAN Settings", then click "Confirm LAN settings", then click "Print LAN settings"...then click "Yes" to Print Network Configuration Page

On that page verify:

1. that you have a IPv6 IP Address & Default Gateway (dont ask me how or what that all means...she just advised me that I should make sure that there is one in there...if there was not one in there then there was something wrong with my router or my actual connection/password)..

2. Signal Strength

She advised that it should be as close to 100% as possible..  Again, ours was at 84% and she said, "yup, thats your problem"..

Solution Day 5

The printer has been working flawlessly.  I can print something out in the morning, go to the gym, come back an couple of hours later and I can print again...Before, I would have to re enter our router LAN password.

Hope this help some of you out...  

[MMGates]

Can you give me the canon customer service number you called? I have found more than one

[yanmig]

sure...

1-800-652-2666 Central Time at 10:50 ish....  Customer service answered quickly..

MMGates

New Contributor

Posts: 4

Registered: ‎05-26-2014

Re: Mx920 Wireless printing problem [ New ]

‎11-20-2014 11:31 PM

Can you give me the canon customer service number you called? I have found more than one

[yanmig]

Can you give me the canon customer service number you called? I have found more than one

[christopherbair]

Disabling the IPv6 on the printer resolved my wireless connectivity issues completely.

[mbridgham]

Another Victim, thanks for your willingness to help. Can you give an example of what a "value" looks like in the "location" setting. I'm not sure what you mean by value. A number? Any number? Any keystrokes? Something specific? Thanks.

[PaulBruno]

Solution here: Updated Router Firmware to solve the problem in my case.

MX922 printer (firmware v2.01) started to become disconnected over the wifi network over the past week.

About this same time I noticed the amber LED flashing on my router (Airport Extreme) which indicated there was a firmware update pending by the manufacturer. (These updates come somewhat frequently so I do not respond to them immediately and usually do not see any side affects).   

However, after troubleshooting this printer problem for several days, I decided to update the router firmware. Afterwards, all the computers began detecting the MX922 printer properly. Thought I would share this in case it helps anyone else.

[caroldorn]

Said up to date.  then tried to punch scan again.  received "PC Local (USB) " as only option for the printer.

Have been using for a couple of years without problem???

[caroldorn]

No - didn't help.  Printer is MX922 Canon.  OS is iMac OSX Yosemite 10.10.0

[WAIslandMan]

I suffered from the same problem sometimes where the printer could no longer be recognized on the wireless network after the printer entered standby mode and then woke up (the printer head would shake and move on wake up, but then fail to print).

The solution that worked for me so far was to go through the printer setup process again, select the access point, and enter the password.

Success!