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MF416dw Cannot set up wireless or scan to iMac

pcros69
Apprentice

Downloaded and installed printer firmware, printer and scanner updates for Mac.

Cannot scan to iMac,  Cannot print except with cable.

Cannot reset wireless network: (1) selection of network and network settings are greyed out.

                                    (2). "Initialize Network Settings" is greyed out as well.

Energy Saver button is not working.

Tried turning power off, disconnecting, waiting a minute and reconnecting and powering on.  No change.  iOS 12.6.2

1 REPLY 1

Hector
Product Expert
Product Expert

Hello,

If you can't change or reset the settings, there is a chance that the access to the network settings have been locked. You can try logging in as an admin and checking the restrictions using the steps in the link HERE. You can also try resetting all of the settings on the printer and trying the setup again. If you continue to have issues, you can contact support over the phone at 1-800-652-2666. Our agents can help check the admin settings and help with any device manager ID/PIN issues.

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