MF Toolbox doesn't work on Windows 10

[mj1856]

I have a MF4570dn, and recently upgraded from Windows 8.1 to Windows 10.

I can no longer scan using the MF Toolbox utility.   I had MF Toolbox 4.9 installed before the upgrade, and it worked just fine.  After the upgrade, I get "Cannot communicate with the scanner" error dialog:

I thought I would try to reinstall the MF Toolbox utility, but there are two problems.

1) The downloads page shows no downloads for Windows 10 for this printer. This should be updated.

2) I downloaded the one for Windows 8.1, and tried to reinstall, but it just hangs at the "Processing Installation" screen:

I've also tried to uninstall the existing MF Toolbox first, and it also hangs at this same dialog.

I've also tried various other things without success:

- Connecting via USB instead of Network.  It detects the scanner, and MF Toolbox can switch to that device, but it still gives a communications error.

- Trying the built-in Windows Scan app instead of MF Toolbox.  It uses the WIA driver.  It barely starts to scan, then immediately cancels.

Please Canon - forward this to your engineers and provide a fix asap.  I cannot use my scanner on Windows 10.

(I can use the printer functionality just fine.)

[thatguy]

Thanks for the tip about booting into safe mode - that was exactly what I needed.  I also re-installed both the Toolbox and printer drivers in Safe Mode as well.  Everything is working great now!

[jdcrown]

I have the same exact issue. I can follow the instructions in this post to reinstall and turn off/on, etc. It will work a few times, but then the next day same problem. It's intermittent.  It worked perfectly under windows 7. Now when I upgraded to windows 10, it is not working consistently. Please fix this. I don't want to switch to another brand of printer.

[jbruns2015]

Same thing worked for me.  Uninstall the toolbox and go to Control Panel\All Control Panel Items\Devices and Printers and remove all Canon devices.

Then install the drivers again and the toolbox again.

W10 upgrade or hooking up the device to a new W10 installation uses default windows drivers.  Reinstalling using Canon s/w did the trick.

I did have the "Windows Image Acquisition (WIA)" service set to this threads recommendations as well.

I didn't have to boot into Safe mode either.

[Elcalvo]

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@Piers_A wrote:

This simple fix I found online worked for me:

Start> in the run box type. Services.msc

Scroll down to Windows Image Acquisition (WIA)

Right click, select Properties

Check that Startup type is set to Automatic

Click Log On Tab

Check that Local System account , and Allow service to interact with desktop is checked. Hit apply.

Click Recovery...Click on window next to First Failure, Scroll to Restart the Service. Hit apply.

This worked for me with my ImageClass MF4150. I can now scan to a PDF.

Thanks very much!!!!!!!

Has anyone installed an OCR program after using this fix?

[ssent]

Piers_A ... THANK YOU to you and all who discovered this before you (and no thanks to Canon)!!!

I spent hours trying to make my MF6590 scan like it was designed to again, trying almost everything meticulously down to the last detail... then spent about 1 minute on this fix and everything works perfectly.  My printer only scans by usb connection and I can even plug and play my usb cable, even though Canon says that I can't.  THANK YOU, THANK YOU, THANK YOU!!!  I just hope more people see this fix first instead of spending hours on it like many of us.  🙂

QUITE POSSIBLY THE ONLY MF TOOLBOX SCANNER FIX YOU NEED:

---

@Piers_A wrote:

This simple fix I found online worked for me:

Start> in the run box type. Services.msc

Scroll down to Windows Image Acquisition (WIA)

Right click, select Properties

Check that Startup type is set to Automatic

Click Log On Tab

Check that Local System account , and Allow service to interact with desktop is checked. Hit apply.

Click Recovery...Click on window next to First Failure, Scroll to Restart the Service. Hit apply.

---

...and thank you again!  I'm just so excited to be able to use my scanner again, especially since this all-in-one has treated me so well over the years... but seriously Canon, if you want me to keep buying your awesome products you really need to do better on the support side of things.  There are much less expensive options out there, we are paying top dollar for a top quality product and expect top quality support when we need it.

[Jim77777]

Thanks a million Piers_A, now I can scan again! Also, I'll add that if you use a Local Windows account, you'll need to change the Properties in the Administrator account.

[jdm]

Nothing worked for me, so I finally downloaded NAPS2 (http://sourceforge.net/projects/naps2/) which is free and can scan into pdf.

The UI is nice and simple. I hope this message will help those looking for a free alternative to MF Toolbox on windows 10.

[computernanny]

Had to reinstall windows 10, and all the extra programs...had problems with the MF8280Cw scanning to computer. loaded the new driver and I eventually installed the old MF Toolbox and with a few tricks got it to scan. after a restart the system crashed again.

By going into safe mode and unistalling this printer, will this do the trick. It took over 4 hours to get Windows 10 back in order, there was no way of going back to windows 7....what a mess.

Would appreciate help. I love this printer, but maybe should re-invest in a new one?

Thanks

[Jay51]

I had the same problem with the uninstall but I just rebooted and it worked fine the second time.

[Selles]

Sollution of Piers_A worked for me, exept...

MF Toolbox give's an error report after copying second time at the ADF. Platen glass no problem.

I have to switch from ADF to Platen glass, start scan platen glass, cancel scan and return to scan on ADF.

Can you help me?