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IJ Scan Utility Lite unable to connect to G7020 in macOS Ventura 13.0

sewestfall
Apprentice

After upgrading the macOS operating system on my MacBook Pro to version Ventura 13.0, Canon IJ Scan Utility Lite is no longer able to communicate with my G7020 All-in-One printer.  I can still print to the G7020 just fine.  Moreover, the macOS operating system's own built-in scanning software is able to communicate with the G7020 and scan documents!  But Canon's own scanning software cannot.

I noticed in the "Camera Software" area of this community message board system that several people have posted similar messages indicating that their Canon EOS Utility software is no longer able to connect to their Canon cameras after they upgraded their macOS operating system to version Ventura 13.0.

It seems reasonable to conclude that multiple Canon application programs do not work in the new Apple macOS Ventura 13.0 release.

Can Canon issue software updates soon for these?

2 REPLIES 2

sewestfall
Apprentice

I should add that I did download the latest version of Canon IJ Scan Utility Lite (4.0.0a) to make sure that the software's own version was not an issue.  It has the same prob.e with Ventura 13.0, and with the Ventura 13.0.1 minor update released today.

Hi Sewestfall! Thanks for posting in the Canon Community Forum. I see that the IJ Scan Utility Lite is not communicating with your PIXMA G7020.

 

If your printer is connected to your wireless network, I recommend disabling the IPv6 setting. Please follow the instructions in the following article:

https://support.usa.canon.com/kb/index?page=content&id=ART174824

 

Should the problem persist, please print out the network information. You can follow the steps in the following section of the online manual:

https://ij.manual.canon/ij/webmanual/Manual/All/G7000%20series/EN/NTR/ntr_n_01_04.html

 

Please write back if you continue to have trouble. In your reply, please provide answers to the following questions regarding the network information that you printed:

  • What is the Signal Strength in line 3-2-1?
  • What is the Link Quality in line 3-2-2?
  • What do you see to the right of TCP/IPv6 in line 3-2-15?

 

I hope this information helps. Thanks for choosing Canon.

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