I upgraded my OS to Sonoma, now my TS6220 printer is no longer working

[jendra]

I upgraded my OS to Sonoma, now my TS6220 printer is no longer working. Is there a current Firmware to support Sonoma? Pls help!

[Stephen]

Hello, and welcome to the Canon Community!

You'll find the most current software and drivers for your printer on our site HERE.

The Community isn't intended for immediate assistance. If your question is urgent, click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE for support options. 

[jendra]

Thx Stephen, but that link provides access to a firmware (1.020) that is older than what i currently have (1.030) and not the latest. Where can i get the LATEST version, to support Sonoma? Thx

[Stephen]

The firmware on your printer doesn't impact whether it works with the OS. The software does. At the link I provided, you will see the updates for Sonoma.

If you have questions, don't hesitate to contact support directly. You'll need to verify your printer is registered at canon.us/account where you'll find your personalized support options, including phone support. 

[jendra]

Yup, updated ALL recommended. Done and done. How do i get my printer to work after Sonoma upgrade then?

[Stephen]

The Community isn't intended for immediate assistance. If your question is urgent, click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE for support options. 

[jendra]

As initially posted, my TS6220 has stopped working AFTER i upgraded to Sonoma. Despite updating ALL software/utilities/etc/whatever-it-wanted-me-to-do. Pls advise further thx

[jendra]

There is no personalized support option—unfortunately. I checked out that link too, just in constant loop. Nowhere does it say or confirm Sonoma is supported and/or there are steps to make sure it's compatible and that TS6220 will continue to work after this OS upgrade. Kindly advise further thank you. OR you can confirm if TS6220 is in fact compatible to the new OS Sonoma ?

[shadowsports]

Greetings,

The TS6220 is about 6 yrs old.  Its supported under Ventura and will likely receive support under Sonoma.  Its not currently available now.

Its possible that disconnecting the printer, uninstalling the printer and its software, restarting and reinstalling the Ventura drivers (connecting the device when prompted to do so) might work.  This is a maybe.  There is no timeline for drivers that support Sonoma, but as I said, it appears likely. If you use Time Machine and need the printer to work, its easy to roll back.  Its free and included with MAC OS.

[jendra]

Can just roll back to OS Ventura for now you mean? Then just do the Sonoma OS upgrade when it becomes supported by Canon ...