02-26-2015 02:25 PM
I have a mg3122 printer that should print from a wireless onnection. I keep getting the message that the printer cannot be found from my tablet or phone.
02-26-2015 02:39 PM
Hi, dertgf!
So that the Community can help you better, we will need to know exactly which operating systems are running on your mobile devices (iOS, Android, Windows Phone, etc.). That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
02-26-2015 04:09 PM
Have you paired your printer to your router?
Are you using the Canon smartphone app?
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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