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Having problem connecting ip8720 to macbook


Hi all,


When I first purchased my ip8720 earlier this year, I connected the printer with my laptop using wifi, following instructions of wireless setup on the user manual, and the printer works fine. However, every time when I turn on my printer (I don't use it every day, so most of the time I just keep the printer off), my MacBook couldn't find the printer from the internet, so I had to reinstall the driver every single time. For some reason sometimes it didn't work just by reinstalling the driver, and I had to download the initial setup package and go through the initial setup. I don't know if this is normal, but going through printer setup every time before I use it is a little bit frustrating. My laptop has macOS 11.2.3, and I don't know if this is some problem with my internet setup or some software issues. Please let me know if this is something fixable. Thank you!


Product Expert
Product Expert

Hi moc,


Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:





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