Computer won't detect MAXIFY MB2320

[Mike20878]

I'm reinstalling the drivers onto a new laptop and it won't recognize the printer.  I have the Maxify MB2320.  I've tried disconnecting the cable and shutting off the printer multiple times.  What other steps can I take?

Thanks.

[Danny]

Thanks for joining the conversation, Mike20878!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[Mike20878]

Sorry, I'm running Windows 11.

Thanks.

[Mike20878]

Hi, I have not received a reply in over a week.