Canon Professional Print and Layout with iPhone photos on Mac

[RobH]

Is anyone using the Canon PPL software on a Mac to print recent iPhone photos?

I've been trying to do that but when I drag a photo (.jpg format) into PPL it becomes very over saturated and I can't find a way to prevent this.

I've tried lots of different settings for Display Colour Matching without any sucess.

The problem does not occur with older iPhone photos from an iPhone 8 but does with photos from an iPhone 13 or 16 Pro.  It also does not occur with the same photo on a Windows 10 laptop.

If I load the photo into Affinity and export it as a .jpg then it loads OK into PPL but that is a nuisance to do every time.

The problem also does not occur if I take a photo with the iPhone in ProRAW mode.

My screen is fully calibrated and has a wide gamut.

My Mac is running macOS Tahoe.  My printer is a Canon PIXMA Pro 200S.

I'd be grateful for any ideas.

[Patrick]

Hi RobH,

Please contact one of Canon's Technical Support Representatives for assistance with this issue. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PRO-200 and then click on the Product Support button to access your support options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[RobH]

Thank you for the suggestion.  I have done that and it has been referred to second line support.  I’d posted here as well to see if anyone else was experiencing the same issue.

[PeterAppel]

Exactly the same issue here, using macOS Tahoe 26.1 and Photos.app v11.0. When I export the image (Apple RAW, taken with iPhone 16 Pro) with Photomator -> all works ok. Also, when I export from Apple Photos as tiff, it works. But jpeg from Apple Photos does not work, no matter which color profile I assign at export. All colors are totally oversaturated in Canon PPL 1.6.1. 

[RobH]

Thanks for posting that, it is useful to know that exporting as a tiff works as I hadn't tried that.  I'm still waiting for a response from Canon second line support.

[Chaucer888]

Same issue with Tahoe 26.2, PPL 1.6.1. Exporting to TIFF works. Thank you for the information.

Note: In PPL when I select Other Settings/Custom Settings/Apply Display Color Matching to/Preview Images and Thumbnails also the thumbnails of JPEGs get oversaturated. 

[RobH]

Thanks for the update.  Sadly I have still not heard anything from Canon on this other than that it had been passed to their second line support.

[Chaucer888]

I forgot to add one thing: Not only that PPL shows the jpeg oversaturated it is going to print it that way too (I am using imagePROGRAPH PRO-300) but perhaps that makes some weird sense.