PPL imagePROGRAF 300 wildly high contrast with iPhone 15 to jpeg files

[DLM1]

I'm having contrast issues when printing files from iPhone 15.

I have used PPL to my imagePROFAF 300 for years with very few issues.

Just lately files made with late model iPhone, edited in Photos on the lates OS Tahoe, exported as jpeg, then loaded into PPL, show wildly high, unusable and uncorrectable contrast.  Interestingly the thumbnail images look correct, but the loaded file image and print is way off.  The same file printed from Photos to the same printer works just fine.

It seems that some file data is being interpreted incorrectly by PPL and only from late model iPhone.  Files from cameras and older iPhones print correctly as they always have.

Has anyone else seen anything similar?

Thanks for any suggestions.

[Patrick]

Hi DLM1,

Please contact one of Canon's Technical Support Representatives for assistance with this issue. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PRO-300 and then click on the Product Support button to access your support options.

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