Canon Pro-1100 not working with Canon Professional Print Layout

[IanB2024]

hi, brand new user to forum.  Cannot find a thread covering this

Mac user, Macbook M4 Sequoia 15.2

Just purchased a Printer Pro-1100

Installed and updated firmware on printer 1.020

Installed latest Professional Print Layout

When finding the printer on initial setup, the software displays - this printer is not registered with PPL - exiting PPL (it finds the printer) 

how can I get the PPL to see this printer - printer is connected on wifi and has printed a test print - just a word doc

[jrhoffman75 · Accepted solution]

Hi Ian.

Since you cannot print photos from Preview or CaptureOne the problem you are having would seem to be related to the printer and not PP&L specifically.

I noticed you said bonjour printer. Are you sure that the installed printer device is using the Canon IJ Series driver? Try deleting the printer and re-adding it. When you select the add icon wait until the Canon IJ Series version of the printer appears. It can take several minutes and will usually appear after the Apple AirPrint version of the driver appears.

[IanB2024]

Thanks John,

I uninstalled and reinstalled again today, and it seemed to do the trick.  the PRO-1100 showed up when I launched PP&L and I am now able to print from it without any problem.  I am not really sure of any difference but it works so I am happy and able to start testing!  

thanks for all the help

Ian

[bkrystad]

My printer is working now, as well. I chose to uninstall the printer, reset all the settings to factory, turn off WiFi, LAN, and direct wireless, disable Bonjour (AirPrint), and connect to my MacBook Air M2 with a USB cable. When I added the printer, it found the ProGraf 1100 and the v.29 CUPS driver. I tried a first print of a JPG from the Photos app, and that worked fine. Then I opened PPL and opened a 16-bit TIFF that I had exported from Lightroom CC, and printed. No problems, no glitches.

My takeaway was that setup can go much more smoothly with a direct connection rather than wireless. Too many variables. USB has fewer variables. I can always attempt to set up Wireless and troubleshoot that later on, without wondering whether my new printer even works at all.

Thanks for help and encouragement. 

-Byron