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Horiz. Lines Brand New Pixma G3272

blessedbee
Apprentice

I recently received a REPLACEMENT for my G3272 Pixma Megatank printer. By "recently," I mean ONE. WEEK. AGO. My previous G3272 completely cr•pped out at just around 11 months of usage (approx. 850 pages printed) It's funny, because the reason I got a PIXMA G3270 Wireless MegaTank All-In-One Printer G3272 is because my G3262 stopped working after TEN months and I needed a printer immediately.

Thankfully this time I got into contact with Canon (and thank GOD for online chatting vs over the phone --I don't have time to have a phone glued to my ear!) and after a few minutes, I was asked for my address. I am extremely grateful that the representative sent it next day express because my printer is 100% part of my livelihood. I am a nurse, but I also have a successful small business. Being without a printer is TERRIBLE. 

So now, here we are: I've not been printing as much this week, but enough that the print heads should not be dried out, but I am still getting horizontal lines on my COLOR ink when I print out the print head sheet (because I noticed them while printing out my stickers) 

Here's what I've done so far:

•Ran 4 cleanings (I read to not exceed 4 in a day)

•Ran the prints 

There are still horizontal lines. 

I don't want to do a DEEP cleaning yet, because it fills up the maintenance cartridge quickly (It is UNREAL how quickly those things fill up!) So what's the deal here?? Like I said: I've had this new printer a WEEK. All 100% Canon components. 

Also, a question:

•When I print out stickers, I use photo-quality on my printer (because they are glossy) I am wondering if, by using this high-quality type of print every time I print, am I making my print heads fail and my maintenance cartridges fill up too fast?? 

I really would like to know. If someone has any answers, I would prefer it be from experience with a professional or an actual professional. Actually, the best I could ask for is if the response would be POLITE. It costs nothing to be nice & if we've made it to the "community" section, odds are we're already having a bad day 🙄

I bought these megatank printers because of the ink cost and, yes, the ink lasts long. However, when a printer consistently breaks down before the year mark and it costs more to fix than replace, why is Canon still making them like this?? I have to assume this is all old stock by now, but this is very bad for the consumer. 

Thanks in advance for any help ❤️ 

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi blessedbee,

Your printer is still in warranty.  Please contact one of Canon's Technical Support Representatives via phone or chat again for further assistance with your PIXMA G3272. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA G3272 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

 

 

 

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