cancel
Showing results for 
Search instead for 
Did you mean: 

Canon PIXMA MG3620 connection failed after finding printer

spungie
Apprentice

I get to the point where my computer finds the printer on the network but then it says "connection failed. une another method for setup. follow the on-screen instructions." What could be causing this to happen.

1 ACCEPTED SOLUTION

shadowsports
Elite

Greetings,

We know you have a MG3620..

 

But we don't know what operating system you have or how the printer is connected and to what?

 

So my advice might not be 100% appicable to your situation or environment?  

 

Disable IPv6 

Check your Firewall settings

If you are using any 3rd party antivirus, this might cause a communication issue with the device during install

Are you using the correct installer package for your operating system

Test with another USB cable

~Rick
Bay Area - CA
~6D2(v1.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~R5C On Order

View solution in original post

3 REPLIES 3

shadowsports
Elite

Greetings,

We know you have a MG3620..

 

But we don't know what operating system you have or how the printer is connected and to what?

 

So my advice might not be 100% appicable to your situation or environment?  

 

Disable IPv6 

Check your Firewall settings

If you are using any 3rd party antivirus, this might cause a communication issue with the device during install

Are you using the correct installer package for your operating system

Test with another USB cable

~Rick
Bay Area - CA
~6D2(v1.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~R5C On Order

Greetings,

Can you tell me what the issue was?

~Rick
Bay Area - CA
~6D2(v1.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~R5C On Order

spungie
Apprentice
Sure, disabling IPv6 worked.

Oh, also, Windows 10 is the operating system.
Announcements