I have a brand new MF743CDW. I downloaded all drivers and updated the firmware for the printer. I have even uninstalled and installed all drivers, and even factory reset the printer itself. I am at a loss at what is happening, and need help ASAP.
When I send a scan to the printer, it would send the job to the printer and begin scanning, but the prompt on the computer would be stuck at 0%... and it would eventually say error in scanning on the printer side. The laptop side would say error 155 0 0.
It sends the scan job but I never get to the point where I receive the actual scan? Please help!!
We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support at 1-800-652-2666. Our agents would be happy to assist.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM