Canon MF655cdw Scan Utility not working on Win11 24H2

[michal2512]

Hi. After update to Win11 24H2 Scan Utility stop worked. 

I have second instance of Win11 23H2 on the same PC and there is everything OK.

I was trying reinstal all drivers and utility - without result. I was disabled firewall and virus protection - without result.

Printer is connected via LAN.

Microsoft app from Store - Scan - is working excelent , Scan Utility from Canon not. Any suggestions? 

[michal2512]

I did it :). 

[Mladen]

Did you solve the problem?

[shadowsports]

Greetings, 

Clearly your diagnostics was very thorough.  👍

Last recommendation would be to implement a backup solution.  You could then revert to a point in time where the scanner worked.  It may or may not have yielded a different outcome the next time 24H2 was applied.  Sometimes, however, reinstalling is the only way to resolve.

[normadel]

Since you reinstalled Windows, you do not HAVE to do the 24H2 update if it is causing the issue. Microsoft can go way overboard on what their version updates do and they are not foolproof.  If you don't care about what they say it does, don't do it. Don't let it happen automatically. My 23H2 computers are perfectly fine.

[shadowsports]

After OS reinstall, this and his other system are working with 24H2.