Can't install utility software on Snapdragon laptop

[MPC]

I just bought an Azuz Zenbook with Snapdragon.  When I try to install the Cannon Utilities drivers that enables me to use my laptop for directing my scanning operations o my printer I get a message that the program is not supported by this computer. How can this be? What do I need to do?

[shadowsports]

Greetings,

Your Asus Zenbook Is ARM based and may not be compatible with software applications intended for Intel or AMD based systems.  Microsoft started putting ARM-based processors in their surface laptops and Asus, Lenovo, HP and others have started to follow suit.  The problem however, is there is still a lot of software applications and hardware out there that is only compatible / written for Intel or AMD based systems.  Canon has not released ARM-based drivers for its consumer printers yet.  I believe they are coming but there is no ETA yet. 

I would take a quick look at all of the software applications and hardware you plan on using your computer with as you may find, other hardware and software has compatibility issues as well.  Sticking with an Intel based system is your safest bet.

Windows 11 does have native printer support, but these are not full feature drivers.  

What printer model do you own?

[jrhoffman75]

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@MPC wrote:

I just bought an Azuz Zenbook with Snapdragon.  When I try to install the Cannon Utilities drivers that enables me to use my laptop for directing my scanning operations o my printer I get a message that the program is not supported by this computer. How can this be? What do I need to do?

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I have read that Windows has an application called Prism that emulates x86. Supposed to be similar to Apple Rosetta which allowed older software to run on Apple Silicon Macs. No personal experience with the Windows app. 

[captainlaser]

I just bought a TR4720 and also have an ASUS Zenbook with Snapdragon.

The Canon installation just says "Incompatible with OS or browser."   The browser was Edge (and tried Chrome) with Windows 11 on a new Zenbook.

I'll have to return the printer if someone doesn't have a workaround.  I have spent two days trying to install drivers from Canon which supposedly work with Windows 11.   But apparently not with ASUS.

How can Canon ignore ARM processors?   Writing a driver is pretty simple compared to the bad faith generated in selling a new printer which cannot be connected to a Windows 11 machine.

I have a Canon MX492 which also has an identical problem and it works with a Microsoft Surface tablet running Windows 10 which is no longer supported.

Canon had better get their **bleep**e together.

[jrhoffman75]

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@captainlaser wrote:

I just bought a TR4720 and also have an ASUS Zenbook with Snapdragon.

The Canon installation just says "Incompatible with OS or browser."   The browser was Edge (and tried Chrome) with Windows 11 on a new Zenbook.

I'll have to return the printer if someone doesn't have a workaround.  I have spent two days trying to install drivers from Canon which supposedly work with Windows 11.   But apparently not with ASUS.

How can Canon ignore ARM processors?   Writing a driver is pretty simple compared to the bad faith generated in selling a new printer which cannot be connected to a Windows 11 machine.

I have a Canon MX492 which also has an identical problem and it works with a Microsoft Surface tablet running Windows 10 which is no longer supported.

Canon had better get their **bleep**e together.

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Are you talking about a printer driver or a software product?

[captainlaser]

The installation software which came with the TR4720 gets as far as the installation phase (after setup of the printer).  Then it replies that that installation program does not recognize the Snapdragon OS (Windows 11) or the browser being used.  I tried both Chrome and Edge.

I tried downloading the suggested Canon drivers for both the MX492 (the old printer) and TR4720 (the new printer) and neither will install either by USB plug in or by manually adding the drivers.   While the driver .exe ran, the printer (which does show up via wifi with a device name and number... also shows correct details in the driver information panel) will not install that driver in the /settings/printer windows install.

If there is a Snapdragon Windows 11 for ASUS Zenbook compatible driver somewhere I would be willing to give it another go.   But this is extremely frustrating and I am (by web search) hardly the only person to suffer this problem.  Canon needs to provide a guide on how to add a working driver.

[captainlaser]

Sorry it is the TR7420.... my dyslexia is active this morning.

And regarding the instruction above, the USB does not download a compatible driver.   Via Wifi-Direct, I see an HP Envy printer in the "available printers" but did not click on it, since I thought that is the neighbours' printer in an apartment building.