05-01-2023 10:27 AM
I'm trying to find the correct driver to connect a MacBook with a Canon Pixma MG4120 printer. This Pixma model is retired and phone support with a live agent is no longer available. I was referred to the website but cannot find any drivers for this model. When I google search it, I get a page for the Pixma ( https://www.usa.canon.com/support/p/pixma-mg4120). I click on "Software & Drivers", add my operating system and version, and am given five options for drivers (see below). I don't see anything in the list below that gives me the option for drivers that will connect your printer to your computer. Does the software driver I no longer exist? Thank you!
05-01-2023 12:58 PM
Hello, ElaineF!
The PIXMA MG4120 has been retired.
Our policy is to typically retire products after 10 years of life. Once a product is retired, the official Canon support content (troubleshooting articles, user guides, how-to videos, etc.) is removed from the Canon website.
In order to take advantage of Canon's innovative technologies, consider what we have to offer at the Canon Shop.
05-02-2023 07:52 AM
Thank you. I understand the PIXMA MG4120 has been retired. I also got the same recorded message when I called Canon's customer service. However, I don't see drivers in your list of services that are no longer available. If possible, I would like to keep and use the printer (which was working fine before the computer upgrade). Shouldn't I still be able to connect the printer to my new computer using the USB drive? Thank you for your time and assistance.
05-01-2023 01:04 PM - edited 05-01-2023 01:06 PM
Hi ElaineF,
I did mention in your other thread that no drivers have been published for the 4120 since High Sierra. It's unlikely these drivers would work with Monterey. You can try, but the likelihood is low. I'm sorry we can't offer more assistance than this.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
05-02-2023 07:46 AM
Thank you. I just wanted to confirm that no drivers were available for this Pixma model. It appeared from a google search that drivers for the PIXMA MG4210 were available but I was confused by the options (which I included in this message). I appreciate your response and help!
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.