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New Contributor
Posts: 4
Registered: ‎05-12-2020

PIXMA TS9120 Giving Error Message for Disk Tray when Trying to Print from iPhone

I uninstalled old driver and installed most recent on for the Windows Laptop and now the printer message is telling me I need to insert a disc when I try to print from my iPhone.  I just printed from the iPhone a few days ago without any issues.  I have no disc.  

 

There is nothing in the manual about turning off the disc to enable it to print from iPhone.  

 

I have iPhone Sx with all up to date software.  There has not been a software update for at least a week.  

 

Wifi is fine.  Prints from Windows laptop perfectly.

 

Suggestions?

New Contributor
Posts: 2
Registered: ‎06-08-2020

Re: PIXMA TS9120 Giving Error Message for Disk Tray when Trying to Print from iPhone

Hi dears Canon I am new customer and I have problem with my printer

Product Expert
Posts: 3,885
Registered: ‎07-28-2014

Re: PIXMA TS9120 Giving Error Message for Disk Tray when Trying to Print from iPhone

Hi mcrosby57,

 

On your iPhone, please open Safari.

 

Once a web page opens, please tap arrow.png

 

When the menu appears, please tap Print or print.png

 

On the next page, tap Select Printer

 

select.jpg

 

In the next window, does your PIXMA TS9100 series appear?

 

If so, please select it and then tap Print.

 

Are you able to print from Safari?

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎09-15-2021

Re: PIXMA TS9120 Giving Error Message for Disk Tray when Trying to Print from iPhone

This was happening to me as well until I noticed that under options (after I selected that I wanted to print on my selected printer) 120 x 120 optical disc was selected and I simply chose A4 plain paper instead! I was printing from my iPhone as well. Sucks I didn’t get to you in time but I hope this helps someone.
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