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New Contributor
Posts: 2
Registered: ‎12-25-2013

PIXMA MG3520

 

just bought a PIXMA MG3520.  printer finally works fine but scanner is not being recognized.  any help will be greatly appreciated..

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New Contributor
Posts: 4
Registered: ‎01-05-2014

Re: PIXMA MG3520

I am having same issue. Scanner not working over WiFi.

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Reputable Contributor
Posts: 593
Registered: ‎11-20-2012

Re: PIXMA MG3520

Hi kjeliaz!

 

To have a better understanding of your issue, please let everyone know what operating system (Windows XP/Vista/7/8 or OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.

 

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thanks!

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New Contributor
Posts: 2
Registered: ‎12-25-2013

Re: PIXMA MG3520

 

using windows 7.. thanks for any help.

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New Contributor
Posts: 4
Registered: ‎01-05-2014

Re: PIXMA MG3520

I am using Vista 64.

I was able to install the scanner as a WIA device.

 

\Network\MG3500 series _XXXX

Right click and install.

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New Contributor
Posts: 4
Registered: ‎01-05-2014

Re: PIXMA MG3520

On second thought. This is not working properly.

There are two options "Custom Settings" and "Color picture". Custom settings does nothing. Horrible!

 

 

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New Contributor
Posts: 4
Registered: ‎01-05-2014

Re: PIXMA MG3520

After spending an hour with the support person (a very nice one), found a soluition - "return to Staples".

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New Contributor
Posts: 1
Registered: ‎07-05-2014

Re: PIXMA MG3520

was working fine just stopped what do I do?
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Reputable Contributor
Posts: 861
Registered: ‎10-12-2012

Re: PIXMA MG3520

Hi,davidalab.

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

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