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Occasional Contributor
Posts: 6
Registered: ‎07-26-2017

MX922 PGBK double vision

[ Edited ]

We hadn't printed for maybe 2 months on our MX922.  When I went to print the text on things has a double vision.  Attached is a sample of the print check (see the PGBK  text, the PGBK grid, and Ver 200 text).  I've done deep cleans, alignments, changed all the cartridges, and have removed the head and cleaned things.  Everything seemsto print great except for this.  Any solutions?IMG_20170722_0001.jpg

Occasional Contributor
Posts: 6
Registered: ‎07-26-2017

Re: MX922 PGBK double vision

I also updated the firmware to 3.010 and tried cleaning the timing belt with no changes from the previously attached photo
Product Expert
Posts: 2,993
Registered: ‎10-16-2012

Re: MX922 PGBK double vision

Hello.

 

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Occasional Contributor
Posts: 6
Registered: ‎07-26-2017

Re: MX922 PGBK double vision

Support only suggested I clean the timing strip. I have and no changes
New Contributor
Posts: 1
Registered: ‎10-08-2017

Re: MX922 PGBK double vision

Hello, did you manage to solve this as i have exactly the same problem?

Occasional Contributor
Posts: 6
Registered: ‎07-26-2017

Re: MX922 PGBK double vision

Cleaning the strip didn't work. I solved the problem by returning the printer
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