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New Contributor
Posts: 1
Registered: ‎10-15-2020

Error Code B500

My MG5600 Pixma printer stopped printing and I got the error code B500 - Call Service Center.  I called 1-800-652-2666 and I could not get hold of a live person.  I got switched around and I got confused.  All that led to this forum, which makes me think they just want us to help each other find an answer to our problem or just order a new replacement from their store which I had to do once one year after I bought it.  What have others experienced?

Product Expert
Posts: 3,877
Registered: ‎07-28-2014

Re: Error Code B500

Hi Auntyem,


The error that you are experiencing is an indication that your PIXMA MG5600 series printer would require service.  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.




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