01-05-2026
03:41 AM
- last edited on
01-05-2026
08:15 AM
by
James_C
I have searched google and this community without finding an answer. Here is the run down. 4x6 paper is loaded in the back and was receiving a E,5,9 code which it has never done before despite using different size paper in the past and have never changed any settings. Now all of a sudden it wants to be fussy about what is selected on the printer. Found the answer to that one here. Thank you.
I selected no size so that it would not show the error. So now it acts likes it is printing but the pages come out blank. I tried with a Mac and also with a LG tablet and Canon Print app receiving the same results. It is not the ink, as it still prints fine on 8.5x11. Hope someone can help me fix this. Thank you.
01-05-2026 12:49 PM
Greetings,
Consider registering a custom paper size.
Canon : Inkjet Manuals : TS3500 series : Setting Paper Dimensions (Custom Size) https://share.google/Z4PfUyiIB947rZyle
~Rick
Bay Area - CA
~R5 C (1.1.2.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
01-05-2026 01:04 PM - edited 01-05-2026 01:06 PM
Use the Correct Paper: Ensure you have 4x6 photo paper. Canon recommends using genuine photo paper for the best results.
Load the Paper:
Select Paper Size:
Adjust Print Settings:
01-05-2026 07:35 PM
I have been using this printer for years and know how to load paper. Apparently it is malfunctioning.
01-05-2026 07:52 PM
Thank you for the attempt but the Canon Print app does not have those settings. Is there another way that I can access them?
01-06-2026 12:53 PM
On the printer itself using the control panel.
01-10-2026 11:14 PM
As I stated in my original post, have already tried that. Going to assume its malfunctioning since I have already tried everything. Thank you.
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