image browser ex will not launch

[crockett1119]

I recently installed Digital Camera Solution disk for my Power Shot SX280 HS.  When launching Image Browser EX, it gets to 80% complete and returns the error message "Failed to load properly.  Verify that Silverlight is properly installed and start Image Browser Ex again."  I uninstalled and reinstalled Microsoft Silverlight and still received the same error message when trying to launch Image Browser Ex.  I next uninstall and reintstalled Image Browser EX from the solution disk and I am still getting the same error message.  Can anyone help me with this.

[Richard]

Hi Crockett1119,

Thanks for writing in!

So that we may better assist you, please contact us.

[Sk8Hound]

I am having the same problem...how can I fix this??

[Swhartlage]

I've had the exact same problem since I purchased the new computer with Window 8.  Every once in a while the software will load which just drives me crazy.  HP(computer manufactor) and Canon has been no help.

[crockett1119]

Hi Swhartlate, I called Canon Support and they were able to walk me thru installing a fix for Microsoft Silverlight from the Microsoft website and it resolved the issue for me

[Swhartlage]

Thanks, I might try them again.  I tried before and they couldn't help me.  Some of their so called fixes would work one time only.

Steve

[marshrat99]

Same problem here.  I'm running Windows XP and using Canon ELPH 330.  My difference is that I can run Imagebrowser after I installed and using under my computer's admin account.   I get the problem when I'm trying to run under the restricted account.  I've seen this sort of thing before on XP and was a security issue.   However I've not been able to determine the tweaks needed for Imagebrowser.  I've read where you can do a reset on Internet Explorer but this don't work for me either.

[Jessica]

Hi Marshrat99

The solution may differ based on your specififc workflow.  So that we can properly customize a walkthrough for you, please contact us here.

[Jessica]

Hi Marshrat99

The solution may differ based on your specififc workflow.  So that we can properly customize a walkthrough for you, please contact us here.