06-07-2015 10:24 AM
Hi: I am unable to pair up the camera connection with my computer. I get to the stage where both the camera wi-fi and the computer (add a device) are searching but the camera disconnects before I can register the camera to the computer. Any suggestions? Thanks. Rob
06-07-2015 10:35 AM
Hi, RobK!
So that the Community can help you better, we will need to know exactly which operating system is running on your computer (Windows or Mac OS X, and which version). That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
06-07-2015 12:54 PM
I am running Windows 7 Home Premium with Service Pack 1
AMD Phenom (tm) X2 545 processor 3.00 hz
64 bit operating system.
Thanks, Rob
06-10-2015 06:33 PM
Hello RobK,
IMPORTANTThe position and shape of the operation buttons, screens displayed, and setting items may differ depending on the model you use.
Step 1: Preparing necessary items
NOTE
- A router is a device that creates a network (LAN) structure for connecting multiple computers. A router that contains an internal Wi-Fi function is called a "Wi-Fi router".
- This page will refer to all Wi-Fi routers and base stations as "access points".
- When unsure of your computer setup, refer to the user manual provided with the computer.
Step 2: Setting up the computer (Windows only)
Windows 7 users, proceed to 2A: Windows 7
2A: Windows 7
Please proceed to Step 3: Connecting the camera to a computer.
Step 3: Connecting the camera to the computer
NOTEWhen setting up Wi-Fi for the first time, the camera nickname registration screen will be displayed.This nickname will be displayed on the screen of target devices when connecting to other devices via Wi-Fi.Press the [ ] button to display the keyboard, and use it to enter a nickname for the camera.*You can change the device nickname (display name) that is displayed on the camera. To change the nickname, press the [ ] button and use the keyboard displayed to enter a new nickname.
NOTEOnce a computer is added, the computer name will be displayed on the screen in 4. To connect to a computer again, simply choose the computer name from the list.
5AConnecting to WPS-Compatible Access Points
5BConnecting to Access Points in the List
NOTE
- WPS makes it easy to complete settings when connecting devices over Wi-Fi. You can use either Push Button Configuration Method or PIN Method for settings on a WPS supported device. The push button configuration method is used in the following explanation.
- Refer to the user guide provided with your access point to check if it supports WPS.
5AConnecting to WPS-Compatible Access Points.
5A-4. When a connectible device is found, a screen like the one below will appear.
For Windows users, when connecting your camera to your computer wirelessly for the first time, the display will not change during connection.
12-30-2015 02:15 PM
This response is merely a repeat of the instructions that can be found in the manual. As such it does not address the problem that a vast number of users are having. The customers must be advised what steps they must take when the instructions in the manual do not work, no point at all in simply repeating the instructions.
12-31-2015 07:44 PM
Hi, were you able to connect your camera to your computer via WIFi? I'm having the same problem. Tried the same steps and all I get is Device not Found. I was able to connect my Iphone5 without any problems.
01-01-2016 12:26 AM
No, I was never able to connect to my pic.
i followed the steps, but no success
no problem with the IPAD
06-10-2015 06:34 PM
RobK,
Part II.
Please proceed to 6. Driver Installation.
5BConnecting to Access Points in the List
NOTE5B-2. Press the [ ], [ ] buttons to choose a network (access point), and then press the [ ] button.
- Password (encryption key / network key)
-The key used when encrypting data during wireless transmission. Also called the "encryption key" or "network key".
6. Driver Installation (Windows Only)
Windows 7 users: Please proceed to 7A: Windows 7.
7A-2. After driver installation is complete, and the camera and computer connection is enabled, the AutoPlay screen will be displayed.
Nothing will be displayed on the camera screen.
Click [Download Images From Canon Camera].
Step 4: Sending images to the computer
NOTE
- CameraWindow default settings will save images to the Pictures or My Pictures folders on a computer.
- Movies will take longer to import since the file size is larger than still images.
- To disconnect from the camera, turn off the camera.
04-09-2017 09:06 PM
Same problem but with Power Shot SX610HS bought one year ago . Great Pictures! But can not edit and save pictures or transfer pictures to I- phone. To get the pictures on this laptop( non Apple) which has Wifi I take micro disc out of camera and plug into computer( same as last camera). Is the SX710HS same as SX610HS?? Also I was able to transfer pictures from this camera to the I-phone ONE TIME!!! Can not get it to work NOW. What am I doing wrong??
11-18-2015 07:03 PM
I have the same problem.
Am using Windows 10 but thr camera deisconnects as i try to install the driver. therefore the device has a driver error.
Help
I am frustrated
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