09-29-2018 11:24 PM
This has started recently. I take a few shots with a fully charged battery and the camera turns off saying recharge battery. I open the battery door and if I press in and hold the battery in, the camera starts again. If I take my finger off the battery, it might stay on or may turn off. Is there a fix for this, to put more pressure on the battery?
10-04-2018 04:41 PM - last edited on 10-04-2018 04:44 PM by SamanthaW
Hi Atikovi,
Thanks for posting.
For assistance with this, please contact our Technical Support Department for assistance with this. For contact options, please use this link: http://Canon.us/ContactCF
11-26-2018 10:16 AM
It may be the contacts on the battery are dirty. Used a cleaning tool to polish them up and seems to work good now.
11-26-2018 10:29 AM
Sounds like it is either the contacts on your battery or the contacts inside the battery compartment or the battery cover closed switch. You can clean the contacts on your battery with a pencil eraser. You can spray electrical contact cleaner it the battery compartment, I use Deoxit 5 it is safe for plasitcs and rubber. The battery door cover switch will require service to fix/replace. One other thing I just thought of is the hinge on the battery door cover might be loose which will affect the cover closed switch. I'm not sure if that can be tightened up somehow.
11-26-2018 11:17 AM
There isn't any switch on the battery cover. The camera turns on with the door open. Maybe you mean the battery retaining arm that keeps the battery down. Anyway, I ordered a new camera during the black friday sales before figuruing this out. $120 for the next better model 360HS. Couldn't pass that deal up, plus I can probably get $70-$80 on Ebay for my 330.
11-26-2018 11:21 AM
Good move! A repair on it would have cost more than it is worth too. Enjoy your new camera!
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.