Hi jkurtz!
Thank you for the post!
In order to help the community or myself to better understant what is happening here, please tell us what operating system you are using on your computer. Also, what other devices do you have connected to your computer?
If this is a time sensitive-matter, additional support options are available at Contact Us.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
