IXUS 190 Firmware update

[GillGill]

I need help updating my ixus 190. I have followed the instruction but when I put the card into the camera and look at the menus there is not an option to update firmware. Anyone have any ideas?

[jrhoffman75]

Are you following these instructions?

IxyPSelphIxus_Firmware_Update_Procedure_EN.pdf

[GillGill]

Yes I am everything goes ok until the last bit I put my card in and follow instructions but when the menu comes up there is no firm update under resume.

[jrhoffman75]

Are you putting only the .fir file on the card and in the root level (where you see the Canon folders)?

[GillGill]

The card was formatted and empty and I have been only putting the file into it. There is only the 1 item on the card showing on the computer before I put it back in the camera.

[jrhoffman75]

Try formatting in canera and then transferring the .fir file onto the card. 
If that doesn’t work give Canon a call. You should be able to find the support number for your country on the site where you located the file.