Camera window not working on android lollipop with nexus 5 phone

[pud]

Hi

I've just got canon SX60 camera and cannot connect the camerawindow app to the camera.

[Dustin2]

Don't hold your breath. We've been waiting since October basically.

I find it rather shocking that a company like Canon could be so unbelievably incompetent. It's not even the fact that we users have to wait, it's the fact they are basically ignoring us. At this point I wonder if I ought to just sell the camera and get something else but I am still hopeful for an update soon.

Sheesh

[Paddywak]

Hello Mike

Please could you let us know what Canon are planning to do about this.  We need to know because if Canon are not planning a fix to Camera Connect or cannot give a reasonable date for a fix then I will be sending my SX 60 back for a refund because the goods are not fit for purpose and not as described by Canon. 

It would be helpful if you could ask your sources to check things out before replying.   Your last post (dated 24 December) concerning the fix for Camera Window has turned out to be well wide of the mark in view of the subsequent withdrawal of Camera Window soon after Canon had told you that CW would be updated for Lollipop. 

Regards

[extec]

Paddywack,
you have the wrong Mike. Iam Extec. Resend to MIKE.

[Paddywak]

Hello Mike

Please could you let us know what Canon are planning to do about this.  We need to know because if Canon are not planning a fix to Camera Connect or cannot give a reasonable date for a fix then I will be sending my SX 60 back for a refund because the goods are not fit for purpose and not as described by Canon. 

It would be helpful if you could ask your sources to check things out before replying.   Your last post (dated 24 December) concerning the fix for Camera Window has turned out to be well wide of the mark in view of the subsequent withdrawal of Camera Window soon after Canon had told you that CW would be updated for Lollipop. 

Regards

[Paddywak]

Hello Mike

Please could you let us know what Canon are planning to do about this.  We need to know because if Canon are not planning a fix to Camera Connect or cannot give a reasonable date for a fix then I will be sending my SX 60 back for a refund because the goods are not fit for purpose and not as described by Canon. 

It would be helpful if you could ask your sources to check things out before replying.   Your last post (dated 24 December) concerning the fix for Camera Window has turned out to be well wide of the mark in view of the subsequent withdrawal of Camera Window soon after Canon had told you that CW would be updated for Lollipop. 

Regards

[Paddywak]

Extec,

Apologies and thanks for letting me know. I have resent to Mike (hopefully)

[extec]

Thats OK Paddywack, but dont hold your breath that anything will be done. There arrogance towards customers knows no bounds

[Leku01]

I have talked to my powershot sx60 dealer and he refuses a return after four months due to Wi-Fi problems. I also tried the second hand market but can't get a decent offer for the camera.

Last possibility before holiday, is to back the mobile to kitkat level, meaning two days of work with backups and restoring all apps and settings. 

I can guarantee that none in my family, friends and relatives will buy a Canon product after this experience. This is a Canon forum, I expect some kind of interest from Canon in their own forums.

[Dustin2]

I just received a notification that Camera Connect has been updated with Android 5.0 support. I will test and see if it works

[jeremyw]

Just updated from the Play Store and it's now fully functional on the Nexus 4 with Lollipop. Hooray!

[pud]

Just updated Camera connect from Google Play Store and still not working on my nexus 5.

well done canon.