scanning instructions for MF247dw laser printer

[vishnu1]

I cannot scan documents to the printer or to the emails in my address book.  I keep getting error message on transmission. documents feed correctly.  Also, I expect to see each page in my computer but I don't.  Is there a driver I need to scan documents into my computer?

Thanks.

vishnu1

[Patrice]

Hi vishnu1.

If you are attempting to scan documents to the computer, you will need to install the scanner driver, and also use the MF Scan Utility. 

If you are using a Windows computer, then the drivers are installed along with the printer and fax drivers by clicking the link below:

MF240SeriesMFDriverV2175W64usEN.exe

You can download and install the MF Scan utility by clicking this link:

winmfscanutilityv1900.exe

If you are using a macOS computer, then the scanner driver and software will be installed using the same file. Please click the link below to install the files:

mac-scan-v2140-00.dmg

Scanning to email addresses does not require a driver, but the printer will need to be connected to the wireless network. To perform the scan to email setup, please follow the instructions at the link below:

Configuring Basic E-mail Settings

NOTE: You will need to refer to the settings for your email service provider to perform this setup.

If you still continue to experience an issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).