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New Contributor
Posts: 1
Registered: ‎09-03-2016

mf628cw printer can't copy

The printer is able to print and scan but won't copy.I don't have toner in the 3 colour cartridges but I have in the black one. I tried to clean and initialise some settings but to no avail. please help!
New Contributor
Posts: 1
Registered: ‎07-20-2017

Re: mf628cw printer can't copy

My copier suddenly stopped copying.  it will print, scan and fax, but not copy. 



Product Expert
Posts: 402
Registered: ‎02-28-2017

Re: mf628cw printer can't copy

Hi Kmaiolo


There is a recommended patch to install if you are having copying issues.  Let's perform the following steps to download and install the patch:

1.  Visit Canon's website at:

2.  Type MF624Cw in the "Enter a Model Name" box and click search.

3.  On the Support page for your unit, click the 'Drivers& Downloads' link in the middle of the page.

4.  Select "Operating System" "It should automatically detect your operating system".

5.  Under the Firmware Tab click on the file named "[Windows] imageCLASS MF628Cw/MF624Cw Firmware Update Tool (V01.35)".  After reading the details and disclaimer, click 'I Agree to terms.  Download and save the file to your computer.  Once the download is complete, double-click the file from its download location to begin the installation.


If you continue to have difficulties, please contact our support group using the following link:

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