09-03-2016 10:04 AM
07-20-2017 10:23 AM
There is a recommended patch to install if you are having copying issues. Let's perform the following steps to download and install the patch:
1. Visit Canon's website at: http://usa.canon.com/support
2. Type MF624Cw in the "Enter a Model Name" box and click search.
3. On the Support page for your unit, click the 'Drivers& Downloads' link in the middle of the page.
4. Select "Operating System" "It should automatically detect your operating system".
5. Under the Firmware Tab click on the file named "[Windows] imageCLASS MF628Cw/MF624Cw Firmware Update Tool (V01.35)". After reading the details and disclaimer, click 'I Agree to terms. Download and save the file to your computer. Once the download is complete, double-click the file from its download location to begin the installation.
If you continue to have difficulties, please contact our support group using the following link: