07-21-2017 10:23 AM
Hi,
I just purchased a new printer for the office. It worked beautifully the first day, then yesterday it started having paper handling problems, e.g.: I had it on Auto for the paper input, but it wouldn't print on the paper I put through the MP slot. It would load, but would then print on paper from the tray. Today it won't print at all. I have turned it off, I have restarted my computer, but it just won't print. It received a fax and wouldn't print it. I rechecked the paper settings and they seem fine. Any ideas? I'm desperate!
07-21-2017 10:32 AM
Hi, Illyria!
Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF
Thanks and have a great day!
07-21-2017 11:14 AM
HI,
Since the forum is moderated by Canon, I was hoping that they would reach out and answer the question themselves.
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.