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mf4570dw scanning issue

paulr22043
Apprentice

When I scan a 10 page document, the first page scans and then it stops like there is no other pages.   I press start again and the 2-10 pages scan fine.   So I end up with 2 scans instead of 1.   Look forward to any ideas or suggestions.  

1 REPLY 1

Hector
Product Expert
Product Expert

Hello paul22043,

In this situation, it looks like the feeder needs to be cleaned or the printer needs service. You can try cleaning the paper feed rollers for the document feeder using the link HERE.

If that does not resolve the issue, it looks like the printer needs service. You can use the link HERE to check you MyCanon account and check your service options.

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