05-17-2022 08:03 PM
When I scan a 10 page document, the first page scans and then it stops like there is no other pages. I press start again and the 2-10 pages scan fine. So I end up with 2 scans instead of 1. Look forward to any ideas or suggestions.
05-24-2022 03:55 PM
Hello paul22043,
In this situation, it looks like the feeder needs to be cleaned or the printer needs service. You can try cleaning the paper feed rollers for the document feeder using the link HERE.
If that does not resolve the issue, it looks like the printer needs service. You can use the link HERE to check you MyCanon account and check your service options.
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.