mf 6160 scan error

[KevinK]

After Windows10, I can't scan with my mf 6160 via USB. I even update the NetworkUSBScanPatch and still don't work.

Scan page went through but the dialog screen stop at 5% and error message came out.

[Patrice]

Hi KevinK.

 I will be able to assist you.

Although you have installed the Network/USB Scan Patch, I recommend uninstalling and reinstalling the drivers.  Please disconnect the printer from the computer, and then follow the uninstallation/reinstallation instructions at the link below:

*NOTE: The instructions are located towards the bottom of the page.

Service Notice: Windows Scanning for imageCLASS

If the issue persists, we recommend that you call us at 1-800-OK-CANON (1-800-652-2666).