Hello Nathie,
If the prints and copies are comping out blank it would point to a problem with the hardware, or the toner cartridge needs to be replaced. In this situation, you can try reseating the toner cartridges using the steps in the link HERE. While the toner is out of the printer, you can gently shake the cartridge from side to side to make sure the toner is evenly distributed.
If that does not resolve the issue and the black and color copies are still blank, it looks like the printer needs service. You can also try replacing a toner cartridge to see if anything appears in the prints or copies.
