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imageCLASS MF743Cdw Email Setup


I just purchased the ImageClass MF743Cdw and I'm trying to get the scan-to-email function working properly.  I even had my IT support person on the phone for over an hour trying to get it to work with me...neither of us could make it functional.  I keep getting errors and I've tried several times.

Here are my settings under Email/I-Fax Settings after you press the EDIT button:

SMTP: I'm using is
Email:  XXX 

No boxes checked until you get to SMTP authoritzation
User Name:  XXX 
Password:  Using an App Password set up for mail function

Checked boxes:  Use TLS for SMTP, Verify Certificate, Add CN to Verification Items

No other boxes checked

Port: I've tried both 456 and 587with no luck.

Help please!



Product Expert
Product Expert

Hello Jjveal,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For more immediate assistance, you can contact support over the phone at 1-800-652-2666. Our agents would be happy to assist.

  1. When the setup fails, do you get any specific errors codes or what problems do you run into during the setup process?
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